Privacy Policy

Welcome to kkpb, Bangladesh's trusted online betting and casino platform. We are committed to protecting the privacy of every user who visits our site, creates an account, or places a bet with us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and the choices you have regarding your data.

By accessing or using the kkpb platform, you acknowledge that you have read and understood this Privacy Policy. This document applies to all users in Bangladesh and any other jurisdiction from which our services are accessed. We encourage you to read this policy in full. If you disagree with any part, please discontinue use of our platform and contact our support team at [email protected].

kkpb collects personal data necessary to operate a safe, fair, and compliant betting service. The categories of information we collect include:

• Identity Information: full name, date of birth, national ID or passport number (required for account verification and KYC compliance).
• Contact Information: email address, mobile phone number, and residential address in Bangladesh (Dhaka, Chittagong, Sylhet, or elsewhere).
• Financial Information: payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction histories, deposit and withdrawal records.
• Technical Information: IP address, device type, browser type and version, operating system, session duration, pages visited, and login timestamps.
• Behavioral Information: betting history, game preferences, bonus usage, and platform interaction patterns used to personalise your experience.

We collect this information directly from you when you register, make a deposit, contact support, or use any feature of our platform. Some technical data is collected automatically when you browse kkpb.

The personal data kkpb collects is used strictly for the following purposes:

• Account Management: creating and maintaining your user account, processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels.
• Identity Verification: verifying your identity and age (21+ only) to comply with responsible gaming standards and prevent underage participation.
• Customer Support: responding to your queries, complaints, or technical issues submitted via our support channels, including email at [email protected].
• Platform Improvement: analysing anonymised usage patterns to improve website performance, mobile experience, and the range of games and sports markets we offer.
• Fraud Prevention and Security: detecting and preventing fraudulent activity, money laundering, and unauthorised access to user accounts using automated and manual review processes.

kkpb uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files placed on your device when you visit our platform. We use the following types: session cookies (expire when you close your browser), persistent cookies (remain on your device for a set period), and analytics cookies (to understand aggregated usage patterns and improve performance).

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on kkpb, such as maintaining your login session. We do not use cookies to display third-party advertising content.

kkpb respects the confidentiality of your data. We do not share your personal information with third parties except in the limited circumstances described below:

• Service Providers: trusted third-party partners who process payments (bKash, Nagad, Rocket, Upay, Visa, Mastercard) or provide platform security, fraud detection, and KYC verification services. These providers are contractually obligated to handle your data securely and may not use it for any purpose other than the service contracted.
• Legal Obligations: when required by applicable law, court order, or government authority in Bangladesh or any other applicable jurisdiction. We will notify you of such disclosures where permitted by law.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity. We will provide notice before your data is subject to a different privacy policy.

Under no circumstances does kkpb share your data for the purposes of third-party advertising, cross-site tracking, or marketing profiling. We do not operate data monetisation programs.

kkpb implements robust technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive fields such as passwords and payment references, access controls limiting staff access to personal data on a need-to-know basis, regular security audits and penetration testing, and real-time fraud detection systems monitoring account activity 24/7.

While we take all reasonable precautions to safeguard your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your kkpb account and to contact us immediately at [email protected] if you suspect any unauthorised access.

kkpb recognises that you are the owner of your personal data. As a registered user on our platform, you have the following rights:

• Right of Access: you may request a full copy of the personal data kkpb holds about you at any time by contacting [email protected].
• Right to Rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request correction.
• Right to Erasure: subject to legal retention obligations, you may request that we delete your account and all associated personal data.
• Right to Object: you may object to your data being used for any purpose not strictly necessary for running your account, such asmarketing communications or behavioural analytics.
• Right to Restriction: you may request that we limit processing of your data while a dispute or correction request is being resolved.

To exercise any of the above rights, please write to us at [email protected] with the subject line 'Data Rights Request'. We will respond within 30 days of receiving your request. We may need to verify your identity before processing any data-related request.

kkpb integrates with trusted third-party payment services including bKash, Nagad, Rocket, and Upay to facilitate fast and secure deposits and withdrawals for players in Bangladesh. When you initiate a payment transaction, you are subject to the privacy policies of those respective payment providers in addition to this policy. We encourage you to review the privacy terms of bKash, Nagad, Rocket, and Upay directly on their official platforms.

Our platform may also use third-party analytics and security tools. These tools may collect anonymised technical data about your visit. They do not receive your name, financial information, or any personally identifiable data. All such partners are contractually bound to handle data per applicable privacy standards and are prohibited from using your data for independent commercial purposes.

kkpb retains your personal data for as long as your account remains active or as required to provide our services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it longer for legal, regulatory, or fraud-prevention purposes. Financial transaction records may be retained for up to 7 years in accordance with financial compliance requirements applicable in Bangladesh. After any mandatory retention period expires, your data will be securely deleted from our systems.

kkpb's platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not use our platform, create an account, or submit any personal information. If we become aware that we have inadvertently collected data from a person under 21, we will delete that data immediately. Parents or guardians who believe their child may have registered on kkpb are urged to contact us without delay at [email protected] so we can take appropriate action.

kkpb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or a prominent on-site notice.

Your continued use of the kkpb platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We recommend bookmarking this page and reviewing it periodically to stay informed about how we protect your data.

Does kkpb sell my personal data to third parties?

No. kkpb does not sell, rent, or trade your personal data to any third-party advertisers, data brokers, or marketing companies. Data is shared only with essential service partners such as payment processors (bKash, Nagad) and security providers strictly for platform operations.

How can I request deletion of my account data?

You can request account data deletion at any time by contacting our support team at [email protected]. We will process your request within 30 days. Please note that some data may be retained for a limited period as required by financial compliance and anti-fraud obligations.

Is my payment information stored securely?

Yes. kkpb uses SSL encryption and industry-standard security protocols to protect all payment data. We do not store complete card numbers on our servers. Payment transactions via bKash, Nagad, Rocket, Upay, Visa, and Mastercard are handled through secure, encrypted channels.

Can I update my personal details stored by kkpb?

Yes. You have the right to access and correct your personal information at any time. Log in to your account and visit your profile settings to update contact details, address, or communication preferences. For identity documents or legal name changes, please contact [email protected] directly.